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FAQ

Frequently Asked Questions

FAQ

Frequently Asked Questions

General

General

Yes, our products are entirely handmade!

All our products are 100% handmade by our female-owned and operated studio. Our certified and qualified candle artists leverage their experience with Korean and Japanese styles to create incredible products from our home studio in Australia.

Click here and contact our Customer Support Team to let them know you want to order bulk orders. They will offer you the best deal!

As part of our commitment to giving back to our community, we will announce new workshops for anyone to enjoy. This is where you can learn the skills to create your own container candle, birthday cake candle, latte candle, and so much more.

We are taking our time putting together our workshops because we want to ensure every client receives a quality experience. Whenever you have a passion for a project, it takes a moment to sift through all the fantastic ideas for turning it into something magical before getting it off the ground.

If you would like to learn more about our upcoming workshops or wish to join our early list of clients, please send us a note through our contact page. Stay tuned! We look forward to meeting all of you and sharing the wonderful candle-making experience together.

Our inspection team cross-check the quality of every product before shipping them out, which ensures the highest standards of quality!

Click here and enter your message in the contact form. Our team will get back to you as soon as possible.

All the raw materials we use are sourced from Australia, Korea, and Japan.

Matse Studio employs qualified and certified candle and plastering artists. That means we have gone through the certification process and can now pass on our knowledge, skill, and traditional candle-making techniques to others who wish to learn.

When you sign up for our course, you will experience the relaxing and enjoyable practice of creating all kinds of hand-poured items from our experience and an incredibly patient tutor who welcomes any and all questions about learning. This is a comprehensive course where we ensure everyone learns the skills and techniques for success before finishing. We use small class sizes with flexible meeting times so that we have the most inviting teaching space that emphasizes a calm and peaceful atmosphere so your creativity can flow.

By the time we have finished our time together, you will obtain a Korean or Japanese qualification and certification in candle and plaster making. This is an affordable opportunity that gives you a skill, credentials, and boosts your confidence in something many have never experienced before.

When you are done, you are welcome to teach others as well as start your own business. Even after the course, we always welcome our students to ask us about anything as they grow and develop confidence in their own talents. We love seeing the look of joy and accomplishment on our clients as they move through the various traditional techniques of hand-poured candle and plaster making.

Yes, our products are entirely handmade!

All our products are 100% handmade by our female-owned and operated studio. Our certified and qualified candle artists leverage their experience with Korean and Japanese styles to create incredible products from our home studio in Australia.

Click here and contact our Customer Support Team to let them know you want to order bulk orders. They will offer you the best deal!

Our inspection team cross-check the quality of every product before shipping them out, which ensures the highest standards of quality!

Click here and enter your message in the contact form. Our team will get back to you as soon as possible.

All the raw materials we use are sourced from Australia, Korea, and Japan.

As part of our commitment to giving back to our community, we will announce new workshops for anyone to enjoy. This is where you can learn the skills to create your own container candle, birthday cake candle, latte candle, and so much more.

We are taking our time putting together our workshops because we want to ensure every client receives a quality experience. Whenever you have a passion for a project, it takes a moment to sift through all the fantastic ideas for turning it into something magical before getting it off the ground.

If you would like to learn more about our upcoming workshops or wish to join our early list of clients, please send us a note through our contact page. Stay tuned! We look forward to meeting all of you and sharing the wonderful candle-making experience together.

Matse Studio employs qualified and certified candle and plastering artists. That means we have gone through the certification process and can now pass on our knowledge, skill, and traditional candle-making techniques to others who wish to learn.

When you sign up for our course, you will experience the relaxing and enjoyable practice of creating all kinds of hand-poured items from our experience and an incredibly patient tutor who welcomes any and all questions about learning. This is a comprehensive course where we ensure everyone learns the skills and techniques for success before finishing. We use small class sizes with flexible meeting times so that we have the most inviting teaching space that emphasizes a calm and peaceful atmosphere so your creativity can flow.

By the time we have finished our time together, you will obtain a Korean or Japanese qualification and certification in candle and plaster making. This is an affordable opportunity that gives you a skill, credentials, and boosts your confidence in something many have never experienced before.

When you are done, you are welcome to teach others as well as start your own business. Even after the course, we always welcome our students to ask us about anything as they grow and develop confidence in their own talents. We love seeing the look of joy and accomplishment on our clients as they move through the various traditional techniques of hand-poured candle and plaster making.

Order

Order

Placing an order at Matse Studio is easy! 

  • Browse different categories of products and choose the product that you want to buy, and add it to the cart 
  • Once you add all your loving items to the cart, click on the cart option in the top-right corner of the page.
  • Then, click on proceed to the checkout page to enter all the relevant details such as personal details, address and payment details.
  • Once your payment is made, our team will start processing your order within no time. 

You can only make the changes if the order isn’t dispatched yet. Please get in touch with us as soon as possible by contacting us.

Once your order is confirmed, you will receive a confirmation email at the given email address. You will also receive the tracking details once we dispatch your order!

Placing an order at Matse Studio is easy! 

  • Browse different categories of products and choose the product that you want to buy, and add it to the cart 
  • Once you add all your loving items to the cart, click on the cart option in the top-right corner of the page.
  • Then, click on proceed to the checkout page to enter all the relevant details such as personal details, address and payment details.
  • Once your payment is made, our team will start processing your order within no time. 

You can only make the changes if the order isn’t dispatched yet. Please get in touch with us as soon as possible by contacting us.

Once your order is confirmed, you will receive a confirmation email at the given email address. You will also receive the tracking details once we dispatch your order!

Shipping & Delivery

We charge a $5 flat rate (standard shipping) within Australia, but you will be glad to know that we offer free shipping on all orders above $100!

Yes, we deliver our product globally!

However, duty and tax thresholds vary from country to country and the buyer is responsible for paying all of these charges as we do not have control over this.

You should contact your local customs office for details on how these charges are assessed and applied to your delivery.

All tracking details will be sent to your email once your order is dispatched. 

It will take 5-8 business days to deliver the order within Australia and International orders can take 2-3 weeks, depending upon your location.

Most of our orders are delivered within the promised delivery timelines. However, if you’re experiencing any delays in order-receiving, please inform our Customer Support Team as soon as possible.

Note: Common reasons for late delivery include extreme weather conditions or technical error.

We are sorry to hear that! Such a situation rarely happens as almost all orders are delivered without hassle. But if you have never received a product, please contact our customer support as soon as possible.

Shipping & Delivery

We charge a $5 flat rate (standard shipping) within Australia, but you will be glad to know that we offer free shipping on all orders above $100!

Yes, we deliver our product globally!

However, duty and tax thresholds vary from country to country and the buyer is responsible for paying all of these charges as we do not have control over this.

You should contact your local customs office for details on how these charges are assessed and applied to your delivery.

All tracking details will be sent to your email once your order is dispatched. 

It will take 5-8 business days to deliver the order within Australia and International orders can take 2-3 weeks, depending upon your location.

Most of our orders are delivered within the promised delivery timelines. However, if you’re experiencing any delays in order-receiving, please inform our Customer Support Team as soon as possible.

Note: Common reasons for late delivery include extreme weather conditions or technical error.

We are sorry to hear that! Such a situation rarely happens as almost all orders are delivered without hassle. But if you have never received a product, please contact our customer support as soon as possible.

Payment

Yes, it is safe to pay on our website as we accept only verified and globally trusted payment methods.

On top of all this, our website is also encrypted with an SSL certificate.

We accept debit cards and all the major credit cards such as Visa, MasterCard, American Express, JCB, Elo, UnionPay, Apple Pay and Google Pay.

Payment

Yes, it is safe to pay on our website as we accept only verified and globally trusted payment methods.

On top of all this, our website is also encrypted with an SSL certificate.

We accept debit cards and all the major credit cards such as Visa, MasterCard, American Express, JCB, Elo, UnionPay, Apple Pay and Google Pay.

Return & Exchange

All you need to do is contact our Customer Support Team to let them know your issue with the product (kindly send us the product’s image if you can!). Our Team will guide you afterwards about the following procedure. 

We will approve your request during the following conditions:

  • The return has been made within 14-days of receiving the product. 
  • The product is unused and should be in its original state. 
  • It must be sent in original packaging. 

 

Once we receive the product back, our Team will assess the product’s condition and proceed with your refund as soon as possible. 

Note: Buyer is responsible for paying charges for shipping the products back to us. 

We apologize if you received a faulty or damaged product. Don’t worry! Our Customer Support Team can resolve this issue for you. All you need is to inform us and we will guide you in the best way possible.

Return & Exchange

All you need to do is contact our Customer Support Team to let them know your issue with the product (kindly send us the product’s image if you can!). Our Team will guide you afterwards about the following procedure. 

We will approve your request during the following conditions:

  • The return has been made within 14-days of receiving the product. 
  • The product is unused and should be in its original state. 
  • It must be sent in original packaging. 

 

Once we receive the product back, our Team will assess the product’s condition and proceed with your refund as soon as possible. 

Note: Buyer is responsible for paying charges for shipping the products back to us. 

We apologize if you received a faulty or damaged product. Don’t worry! Our Customer Support Team can resolve this issue for you. All you need is to inform us and we will guide you in the best way possible.

Still Have Questions?

Let Us Know How We Can Help!

Click the button below.

Still Have Questions?

Let Us Know How We Can Help!

Click the button below.

matse studio